In an ever-changing world, digital skills and know-how are at the core of delivering value to customers. Continuous recruitment of already-skilled people is not possible since digital tools develop, and new ones emerge rapidly. Therefore, it contributed to a continuous programme to ensure that PwC employees stay at the forefront of technological advancement that is accelerating change across societies around the globe.

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PwC Finland wished to explore new ways of learning to boost employee competitiveness and customer’s expectations. The mandate provided by PwC Finland to our team was to create a solution to, 1) emphasize the roles and identities of experts within the organisation, and 2) create a common process to schedule and log time.

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Using a design thinking approach, our team explored the various aspects of coaching, learning, and the motivation behind the employees’ attitudes and behaviours towards these topics. The research questions aimed at understanding:

 

1) how employees learn and teach new skills in the workplace

2) the various coaching relationships that arise out of this need within employee circles

3) the ways in which the coaching experience in workplaces could be improved to increase the efficiency of learning, coaching and motivation of employees.

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To address the research questions, our team conducted employee and expert interviews, a questionnaire, a literature review, a competitor analysis, and co-design workshops. We successfully pinpointed the key personas and the main problem definitions. Based on the research and interview findings we ideated various prototype features for the Matchmaking Tool and created strategic guidelines to showcase the feasibility of each feature.

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Due to project confidentiality, no further materials can be publicly shared.